Queue Assist is a queue management and customer assistance solution with built-in analytics and reporting. Based on real-time customer traffic, management can open or close queues with the Queue Management Console (QMC).
Queue Assist incorporates Beonic TVTM to display instructions and promotional messages to customers waiting for service. It interfaces third party ticketing systems to provide a vibrant and wholly integrated functional service that customers love and enjoy.
Our professional team will work with you to tailor the QMC (Queue Management Console) so customers can select the service required, after which Queue Assist will provide the automated intelligence to prioritise low cost-to-serve vs. customer experience as required. Queue Assist can be fully integrated with Traffic Insight’s comprehensive suite of reports to monitor service performance against benchmarks.